Refund policy

Last updated: 25 October 2026

If Shortcut Flow doesn't work for you, ask for a refund within 14 days of your payment and you get your money back in full. You don't need to give a reason.

How to ask

• Go to paddle.net, find your order with the email you used at checkout and request a refund there, or
• email us at hello@shortcutflow.com with the email address of your account.

Paddle, our reseller, sends the money back to the card or account you paid with. Your bank decides how long that takes, usually 5 to 10 business days.

What happens after a refund

The license stops working within a day. Your account stays, so you can buy again later.

Monthly plan

The 14 days apply to every monthly payment. You can also cancel at any time in the customer portal (Shortcut Flow menu, then Account, then "Invoices and payments"). After you cancel, Paddle doesn't charge you again and the app works until the end of the month you already paid for.

After 14 days

We look at each request. If the app didn't work on your Mac and we couldn't fix it, we refund you.

This policy doesn't limit any rights you have as a consumer under the law of your country.